I just downloaded from the Topaz website "TopazDeNoiseAI-Online-Installer.exe". It is "choose the program I want to use to open the program" It is the window that I'm talking about above. When I double click on it, then the window opens up. He said in his original post that he already tried the traditional method three times Since that didn't work it's likely he missed some updates along the way and was still running the original version or he would have run into the problem a while back. suggested is something that I use when a simple download-and-install cause issues. Launched the new version right away as a standalone, started in Photoshop CS6 all with no issues. I opened DeNoise AI and it said a new update available and so I downloaded and started the update,and, like I said, it went smoothly. Perhaps you should have just downloaded the update and clicked install? That's what I did. I'm ready to forget the update and stay with the original. I go to the download folder and click on open and it wants me to pick either photoshop, word, etc. Larry Shuman wrote:I just spent the afternoon running cleaning the registry and reboot. But I will definetely remove the old version at first to avoid any conflicts. I just got their notification today and haven't installed Denoise v 2.2 yet, though. If you need further help there's also a link for creating a support request on the bottom of that installation guide : Even if you don't need/want to reinstall all Topaz programs I would at least uninstall the old version of Denoise, restart the computer and then install the new version. I don't know if you have already followed that instruction. However, they have changed their installation routine which can result in issues. The choice is yours to remove the old version or leave it on your machine." From their notification of v 2.2: "Please note the previous version of DeNoise AI will still be installed on your computer, so you will see two versions of DeNoise AI on your machine after installing the new version.
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